Contacted by Navient About a Debt?

Is Navient attempting to collect a debt from you? Federal and state law protect consumers from debt collection harassment. No one should be calling you excessively or using abusive, profane, or threatening language to collect a debt from you. No one should be telling your friends, neighbors, or employer that you owe a debt in an attempt to embarrass you and force you to pay. No one should be threatening to take legal action that they cannot or have no intention of taking. You have rights to stop debt collection harassment. If a collector violates federal or state debt collection laws, you may be entitled to receive up to $1,000 in statutory damages, plus your attorneys’ fees and costs.

What is Navient? Is it a scam?

According to the Better Business Bureau website, Navient has been in business since 1973. It is not a scam. It is a servicer of federal and private student loans. It is located at 123 S Justison St., Wilmington, DE 19801-5360. Navient may also go by the following names: Navient.

In 2017, the Pennsylvania Attorney General sued Navient, alleging consumer protection abuses, including student lending, student loan servicing and student loan debt collection.

By August 2019, 32 States had joined the Pennsylvania lawsuit: Alaska, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New York, New Jersey, New Mexico, North Carolina, Oregon, Rhode Island, South Dakota, Tennessee, Vermont, Virginia, Washington, Wisconsin, and the District of Columbia.

Navient cannot engage in the following debt collection conduct:

• Calling you before 8 a.m. and after 9 p.m. or when they know it’s inconvenient for you;
• Calling you at work if they know or should know your boss prohibits personal calls;
• Communicating with third parties about your debt without your prior consent or permission from a court;
• Lying, deceiving, or misleading you into paying a debt;
• Misleading you about the character, amount, or legal status of any debt;
• Attempting to collect a debt that is not owed;
• Threatening to take action that cannot legally be taken or that is not intended to be taken.

Navient Phone Numbers

The following phone numbers have been reported as Navient phone numbers: 800-722-1300, 855-284-4879, 888-272-4665, 317-806-0580, 888-272-5543, however, we are unable to verify this information. Navient may also be using other phone numbers. If you have been receiving calls from these phone numbers or have received calls or correspondence from Navient, contact Manta Law to determine whether your rights have been violated. We can stop the calls and may be able to recover just compensation for your harm.

Frequently Asked Questions

Is Navient allowed to call me about my debt?: A creditor or debt collector may generally call you in an attempt to collect a consumer debt from you unless you have told them to stop calling.

What can I do to stop Navient from calling me?: You can tell them in a phone call or a letter to cease all communications with you.

Can Navient file suit against me on my debt?: If you are past due on a debt and the statute of limitations has not passed, the owner of the debt may be able to file suit against you. However, you may be entitled to certain defenses.

Can Navient garnish my bank account or wages?: If a judgment has been entered against you, a judgment  creditor may execute on the judgment through garnishment of your bank account or wages. However, you may be entitled to claim an exemption to the garnishment or otherwise defend against it. 

What if I’m on the Do Not Call Registry?: In order to call a consumer on the Do Not Call Registry, the telemarketer must have either (a) prior express written consent from the consumer or (b) an established business relationship with the consumer. If your personal phone number is listed on the Do Not Call Registry and you have been called anyway in violation of law, you may be entitled to $500 in damages pre call after the first call.

Manta Law, Tampa Bay Attorneys Fighting Against Debt Collection Harassment

Manta Law is a Tampa, Florida law firm representing individuals who have been harassed by creditors and debt collectors attempting to collect consumer debts by phone, mail, text message, and email. Our founder, Janelle A. Weber, has been a member of the Florida Bar since 2005 and New York Bar since 2008. If you would like to learn more about our firm and practice areas, visit our website, www.mantalaw.com, or call us at 813-982-3663 to set up a free consultation.